COVID-19 UPDATE: 6/2/21
The Door is LOCKED, but we are OPEN !!
We are still doing curbside veterinary service. We realize restrictions are lifting in Dane County, but we are a very small clinic with very limited staff and very small exam rooms that do not allow for much social distancing. At this time we are still only having the patient come into the building while owners remain outside. We will let you know when things change, just please be patient.
Unfortunately, we are having to limit our appointments at this time. Right now we are at a point where we are unable to take on new clients. This truly does break our hearts as the reason every one of us is here is to help animals in need. But to be able to have time for our current clients, we need to stop taking on new clients at this time. This is not permanaent, but a temporary situation that we will revisit in July.
Even with limiting our appointments, we still are booked out far in advance. For wellness/vaccine appointments, please plan on scheduling out 6-8 weeks in advance.
At this time, our protocol is still when you arrive in the parking lot, please stay in your vehicle and call our clinic at 608-655-3963. Your call will be transferred to one of our veterinary technicians who will go over your concerns, patient history and what the visit will entail. Then that technician will come to your vehicle to collect your pet to bring into the clinic. Please don a mask when we are at the vehicle. We will be wearing one as well. We ask that you wait in your vehicle during the entire appointment.
With the heavy call volume and current cell signals we cannot always call out to you, so if you leave, we have no way of contacting you. Please STAY IN THE PARKING LOT so if we cannot call we will at least be able to don a mask and come to your car to talk. After the physical exam, the doctor will call you or come out to your vehicle to go over her exam findings and discuss any other procedures that she recommends.
Once all exams, vaccines and treatments are done, will call or come out to your car to collect payment. We prefer people pay with a credit/debit card over the phone, but we will still take cash or check. Once payment is complete we will bring out any medications and then your pet. Payment is expected at time of service while you and your pet are still here.
This is a very difficult time for us all. Please be respectful of other patients and our staff. We do ask that whenever we interact with you, even outside the clinic, please don a mask. We are extremely busy and physically can only do so much in one day. We are scheduling a limited number of wellness/vaccine appointments each day to help save room for more sick/injured pets. With that being said we are having to send more people to the emergency clinic than ever before. W do not do this lightly and we realize it is inconvenient. We are here to help pets and if we take on too many cases, we will make mistakes. We are not willing to risk your pet's health in this way. So please understand, if we recommend the emergency clinic, we do so with your pet's best health in mind. We appreciate your understanding and patience during this difficult time.